Refund policy

What is your refund policy? 

Hatmaker by Kim does not accept returns. All sales are final. 

What is your exchange policy?

Hatmaker by Kim only offers exchanges, no refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange ONLY after three days of receiving the item. 

What if my product is damaged/defective?

If you receive your order and it is damaged/defective please email us at Hatmakerbykim@gmail.com. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 1-3 business days.

What if I thought the appearance of my item was going to be different?

Unfortunately, all sales are final. Please review the item's description and photos before purchase.

What address do I ship my exchange to (If item is broken/defective)?

Please email me at Hatmakerbykim@gmail.com.

What if I never received my item?

We are not responsible for lost or stolen packages after they leave the Hatmaker by Kim facility. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier. 

What if I entered the incorrect address?

There are no address changes for incorrect addresses. When the item gets sent back to us, we will refund you for the product. We will not refund you for shipping expenses.